RENTALS & RETURN POLICY

Products, Pickup & Location

All products are available to rent and pick up locally right off of Times Square at our Manhattan location. Rentals have to be reserved in advance via the booking tools available on this site – either direct booking or through ShareGrid – and have to be approved by Prodigium / Camera Rentals NYC (“CRNYC”), such as identity verification and insurance verification, before equipment can be released to Producer.

Rental Terms & Credit Card Authorization

Producer confirms Equipment is in working order and has to return it to CRNYC in working order. Producer has to inform CRNYC of any faults during the production in a timely manner, and CRNYC will do its best to assist Producer in resolving any malfunctions or answer questions regarding the Equipment.

Equipment includes any equipment that was requested or agreed upon by Producer.

Insurance / Replacement Value Deposit        

By default and for large rentals (usually above $5,000 in equipment rented), Producer must provide proof of insurance through a Certificate of Insurance (COI). Producer acknowledges that if Producer cannot provide sufficient coverage through a COI for Rental, Producer is 100% liable for any damages caused to Equipment, including total loss, accidental loss, theft from unlocked vehicles, or voluntary parting.

If Producer cannot provide insurance, CRNYC will place the full value of the rental on a credit card as a refundable hold, and will refund hold upon return and damage-free inspection.

Damages / Deductibles & Credit Card Authorization

If Producer causes any damage or loss to Equipment, CRNYC recommends immediate payment upon return; payment can be processed via Stripe, Venmo, Zelle, PayPal, check, credit card or cash. For the interim,

Producer is required to leave credit card information and government ID. Producer authorizes CRNYC to charge their credit card for payment, adjustments, damages or other costs related to the rental.

Pickups, Drop-offs, Weekends

Pickups are after 12pm, Drop-Offs are before 12pm on the days booked; these half-days come free of charge. If Producer needs special considerations, they need to notify CRNYC ahead of time. Open hours are Monday-Friday, 9:30am-5:30pm.  If for reasons of travel or similar Producer needs to drop off after hours or do an early pickup, a late fee of $40/hr will be charged for the first 2 hours, after that CRNYC will charge a full rental day.

Producer has to notify CRNYC about intentions to drop off on time or outside of business hours; otherwise our late return policy applies. If Producer needs to pick up or drop off on a weekend day,  CRNYC will try to accommodate that request. If staff is available, a $50 weekend pick-up / drop-off fee will be added to the total.

Shipping, Delivery & Returns

We strongly recommend that rental items should be picked up and returned by Producer on-site at our CRNYC office located on 41st & Broadway in the heart of Manhattan. If your shoot is happening within Manhattan and we receive an advance request for delivery, we will attempt to provide same-day delivery at a premium charge, which will be determined based on the size of the order and is subject to availability. Physical ID of Producer will need to be verified upon delivery.

For some productions, a delivery + equipment setup service is preferred; in some cases an actual turnkey production service is needed. We do offer these services at a premium charge, subject to availability, staff needed and advance notice.

In some circumstances, Producers will pick up in person in New York City and request to ship items back via a delivery service. This can be possible as long as a return shipping is arranged with us ahead of the rental, and Producer provides proof of an insurance policy that covers the equipment during shipment. Producer will be liable for rental charges and/or damages until all equipment has been received in proper working condition to the CRNYC office.